| Legislation, Policy and Good Practice |
| K1 | A working knowledge of holistic concepts and approaches to health and social well-being |
| K2 | A working knowledge of why it is important for the individual, not the worker, to control the progress and content of discussions and how to make suggestions and offer advice in a manner that is supportive and non-directive |
| K3 | A working knowledge of why it is important to create an honest and trusting relationship with the individuals concerned and how this can be achieved |
| K4 | A working knowledge of why it is important to revisit the decisions made and the steps taken and to confirm the individual's aims and goals |
| K5 | A working knowledge of why it is important to include families and others affected in the review process |
| K6 | A working knowledge of the key points in a review process (aims, methods, outcomes) and why these are all important |
| Services and Products |
| K12 | A working knowledge of the range of support groups and services available locally and sources of further information about them and what they do |
| K13 | A working knowledge of where to access further information about the range of support mechanisms that are available |
| K14 | A working knowledge of agency procedures for accessing support and resources provided by other agencies/ organisations (such as counselling services, social care services) |
| Factors which Influence What You Do |
| K15 | A working knowledge of the inter-relationship between socio-economic factors and mental health |
| K16 | A working knowledge of the inter-relationship between personal factors (e.g. genetics) and mental health |
| K17 | A working knowledge of the difficulties of identifying cause-and-effect relationships in issues to do with mental health |
| K18 | A working knowledge of the kinds of misinformation which people receive about mental health and how this can be counteracted |
| K19 | A working knowledge of your own beliefs about social and personal factors and mental health and how this may affect your work |
| K20 | A working knowledge of the judgements which may come into play when making information available to people and how this may display discrimination |
| K21 | A working knowledge of the possible implications of individuals' honesty in discussing issues for any others who may be present and how to help others address and express their feelings |
| K22 | A working knowledge of how culture, beliefs and preferences can affect an individual's willingness to discuss issues and the strategies which may be used to encourage them to do so |
| K23 | A working knowledge of how individuals' and families' needs and interests may be affected by their current level of knowledge and understanding, their personal beliefs and values, their previous experiences and how they use services and the situation in which they find themselves
this statement is represented externally as an example |
| K24 | A working knowledge of how working with a group differs from working with an individual and the key factors in successful group work |
| K25 | A working knowledge of the importance of peer support in achieving change |
| K26 | A working knowledge of learning styles and strategies |
| K27 | A working knowledge of the individual's circumstances, the
options they have considered, the decisions that they have made and the steps that they have taken to address issues affecting their mental health |
| K28 | A working knowledge of the cyclical nature of the implementation process, its stages and milestones |
| How to Achieve Important Outcomes |
| K29 | A working knowledge of strategies for encouraging individuals to discuss issues openly and honestly |
| K30 | A working knowledge of how to respect and acknowledge others' priorities in relation to their mental health and their right to refuse advice and information |
| K31 | A working knowledge of how to demonstrate support through verbal and non-verbal means |
| K32 | A working knowledge of how to confirm the individual's understanding of information which they receive and how lack of comprehension may affect the choices which they make |
| K33 | A working knowledge of strategies for encouraging individuals to recognise their ability to make changes |
| K34 | A working knowledge of methods of evaluating the feasibility of the individual's identified
options and of supporting the individual to do this themselves |
| K35 | A working knowledge of strategies for encouraging family members and friends to be involved in supporting the individual |
| K36 | A working knowledge of strategies for helping people maintain their commitment to change (e.g. contracts and written commitment) |
| K37 | A working knowledge of methods and strategies for coaching and training the individual and for them to use themselves |
| K38 | A working knowledge of how to ask open questions and encourage individuals to think through
options |
| K39 | A working knowledge of how to encourage individuals to learn and develop |
| K40 | A working knowledge of methods of encouraging the participation of individuals, their families and others affected by the individual's choices and actions or involved in helping the individual put their choices into action |
| K41 | A working knowledge of how to arrange the immediate environment to make it conducive to the review process (such as minimising disturbances) |
| K42 | A working knowledge of how to help individuals consider and identify factors contributing to the success and failure of their actions and why it is important to guard against making simplistic judgements of cause and effect |
| K43 | A working knowledge of methods of recording individual's views and comments and the uses to which the individual can put those records. |